Starting your career right is important. Your initial years are the formative years that set the foundation for the long-term growth of your career.
A job in customer service can be a good starting point. It is a responsible position where you are expected to represent the company before consumers. In addition, you also get to learn a lot about the business.
As you work across multiple communication channels, like phone, email, chat, etc., and align with various departments, the customer support job can provide you with a lot of meaningful experiences in the early phase of your career.
Companies that are hiring customer support executives need the best talent available in the market to speak to their customers, so it is a good filter for you to check your ability. If you can crack the customer care support interview, you can consider yourself a candidate with decent communication skills. But to get the right customer support job, it is important to figure out which are the right companies that offer customer support jobs for freshers.
Here is all you need to know about the best companies for freshers to work as customer support executives:
What do customer support executives do?
Customer support executives are usually the first point of contact when a customer faces any issue or challenge in using the product or service. In a way, customer care support is the brand custodian that plays an integral role in managing brand reputation and improving customer satisfaction.
The customer support executive job may involve communicating with the customer across multiple channels like email, phone, chat, social media, community forums, etc. Customer support executives can also be engaged in identifying any possible upselling opportunities based on customer requirements.
What are the roles and responsibilities of a customer support executive?
The roles and responsibilities of a customer support executive typically involve handling customer queries and maintaining a positive customer experience. The customer support job may involve the following activities:
- Understanding customer queries
- Providing the right resolution fast
- Establishing a positive brand experience with the customer
- Providing end-to-end support to the customer
- Identifying the customer pain point and transferring the call to the right department, if required
Best companies for customer support jobs for freshers
Many companies offer customer support jobs for freshers. You need to know the best ones from the lot so you can put your best foot forward as you apply for interviews at the right companies.
Teleperformance is one of the oldest names in the customer support industry. The company has over 400 centers across the world. Teleperformance handles many functions like technical support, back-office support, sales support, and customer care support. This customer support giant has serviced clients in over 170 countries with over 4,20,000 employees worldwide.
The French company operates out of 8 countries and is known as one of the strongest names in the outsourcing industry for customer support activities.
2. ?Tech Mahindra
Tech Mahindra is one of the strongest names in the IT industry. The company works across several areas, including customer support. A part of the Mahindra Group, founded way back in 1945, Tech Mahindra employs over 1,45,000 professionals in over 90 countries with almost 1,200 global customers.
The company has 28 delivery centers in 13 countries and handles clients across industries like retail, hospitality, telecom, and technology when it comes to customer service. Tech Mahindra provides customized solutions to its clients and optimizes the customer experience.
Maxicus is another customer service-focused company known for providing high-quality services in the areas of customer support, back-office support, tech support, and other modern solutions. Coming from the house of KocharTech, you can trust Maxicus as the right partner for the first steps into your career.
The company’s history goes back almost two decades, and today it handles 30+ top companies like Tata, HDFC, ICICI, Airtel, DLF, etc., as its clients. The company has over 4,000+ employees and is actively hiring customer support executives.
Genpact is also one of the pioneers in the customer support industry in India. The company is known for its top-class service across various functions related to customer support. With a global presence in over 30 countries, Genpact services clients in industries like consumer goods, telecom, banking, insurance, healthcare, and pharma.
It is one of the oldest names in the industry working in customer service helping Indian and global clients manage their customer service function with ease.
Wipro is also a global IT leader from India. The company has interests in a wide range of IT support functions, including customer support. Wipro is known for providing high-quality services in financial management, human resources management, supply chain management, payroll processing, and customer support.
For the customer support function, in particular, the company has over 24 global centers that help it manage customer support activities for local and international clients.
The last word
These are the top five companies for customer support jobs for freshers. You can start with creating a professional resume and applying to these companies. It is suggested that you research the kind of questions that are usually asked at interviews. This will help you be better prepared for the big day.
One of the most important pro-tips for your interview as a customer service executive is to present yourself as a problem solver. At the heart of all customer interactions, problem-solving is a common trait that can take you far in your career.
As you step into the customer service industry, it is critical to realize that the customer is the king. You should always keep this in mind and work towards providing the fastest resolution to customer queries. If you can provide a consistently positive experience to your customers, you will be able to grow fast in your career.