The 8 Responsibilities of a Hotel Manager You Didn’t Know About

hotel manager

A hotel manager plays a critical role in the smooth operation of the hotel and, thus, requires a diverse set of talents. 

A successful hotel manager knows how to prioritize tasks and prevent unfavorable situations.

He/she should put a significant emphasis on the primary responsibilities to yield the desired outcome.

The list of responsibilities for a hotel manager can be quite long. Probably you know many of them, but there may be some responsibilities that you aren’t aware of! 

Let’s read the eight responsibilities of a hotel manager that you didn’t know about in this blog.

1 Emphasize on Latest Hotel Technologies

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A hotel manager should focus on the latest hotel technologies

Technology often plays a critical role in generating more customers.

A hotel manager must know the latest technologies to attract customers and improve their stay at the hotel. 

Knowing which latest technologies to use will result in experiences that add genuine value. 

It’s not just about offering complimentary breakfast and internet access. It’s all about delivering a fantastic experience all around.

2 Branding and Reputation Management

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A hotel manager should maintain the reputation of the hotel

In this digital era, online hotel reviews make a lot of difference for a successful business. 

So, never underestimate the power of reviews and social media buzz. According to a study, a stunning 92 % of tourists trust the recommendations of close relatives and friends.

However, many tourists depend on reviews and the brand’s reputation. Thus, a hotel manager should manage the hotel’s online presence and reputation for genuine clients.

Here is how a hotel manager can improve a hotel’s reputation:

  • Track reviews and manage a hotel’s web visibility. 
  • Be courteous while responding to unfavorable feedback.
  • Offer exclusive deals, promotions, and more.
  • Ensure that all guest inquiries are answered promptly.

3 Flexibility To Meet Visitor Expectations

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A hotel manager should meet guest expectations

Achieving guest expectations involves a significant amount of effort. Some may be okay with your service, while some guests may prefer some changes.

So, a hotel manager should be flexible enough to customize your services to the guest’s liking. 

A hotel manager should be ready to make changes to meet the visitor’s demand in a short period. 

4 Educate Your Assistant Manager

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A hotel manager should guide their assistant

There are numerous departments within the hospitality industry. 

A manager’s role is to guarantee that all departments work smoothly in harmony.

If you are a hotel manager in a big hotel, you will have an assistant manager to help you.

Ensure you educate them of the operational responsibilities so that you can focus on other important things.

You can have your assistant execute more mundane departmental tasks. 

As an executive hotel manager, you may have to indulge in decision-making and executing bigger plans. 

5 Customer Service And Guest Experience

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A hotel manager should maintain a fantastic customer service

Customer experience is the main factor that makes a difference in brand differentiation. 

It’s not only about the product or services! A business will never be successful if you provide a bad customer experience even with the highest quality of products!

These days, most companies increase their investments in creating unique customer experiences. 

Similarly, the hotel business needs to place a significant emphasis on providing excellent customer service. This is one of the responsibilities of a hotel manager.

A hotel manager should know how to keep their customers pleased and convert them into repeat customers.

Here’s what a hotel manager should do for the best customer experience:

  • Pay great attention to a visitor’s needs.
  • Spend time fixing problems as fast as possible. 
  • Improvise and look for creative ways to improve the guest experience.

6 Ensure a Safe Environment

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A hotel manager should ensure a safe environment for employees and guests

The hotel manager may also be responsible for ensuring that everything on the site is operational and safe.

The hotels and indoors should be safe for both the guests and employees.

It’s crucial to ensure visitors can tour the campus without becoming injured.

In addition, a hotel manager is also in charge of both indoor and outdoor refurbishment projects.

They should ensure that the equipment and tools are functional and completely safe for workers. 

7 Finance and Revenue Management

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A hotel manager should manage budget and finance

The hotel business is frequently affected by economic fluctuations. 

A hotel manager must keep a close eye on economic developments and be able to strategize budget allocation.

They should know where to spend to improve the hotel business.

A manager should also record how the business is working and whether it’s generating good revenue. 

Here is the list of the tasks of a hotel manager to manage finance and revenue:

  • Manage the distribution strategy and the day-to-day operations.
  • Create price strategies and do a market analysis.
  • Manage and track finance and revenue.
  • Examine the sales and plan to improve. 

8: Lead a Successful Team

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A hotel manager should lead a successful team

One of the essential qualities of a hotel manager is leadership and mentorship. So, a manager should lead a successful team to achieve the desired targets. 

Professional personnel that are respectful and in tune with visitors are critical to the smooth operation of a hotel. 

A hotel manager must get the most out of their personnel, which includes:

  • Identifying and hiring talent, as well as offering ongoing training.
  • Creating a staff schedule and working around vacations.
  • Monitoring and motivating employees through constructive communication in a positive work environment.
  • Gear towards a shared vision of goals and career advancement.
  • Put effort into employee engagement and retention.
  • A hotel manager must understand the mindset and strengths of their staff. Accordingly, a manager should assign work to their employees and direct them on the appropriate path.
  • They should be willing to listen to their subordinates’ suggestions.
  • Create a high-performance work environment.
  • Be receptive to fresh ideas and encourage employees to participate.

Final Thoughts

These are the most vital responsibilities of a hotel manager if you plan to become one or launch a new hotel business. 

If you want to be a hotel manager, you can join the training at WISE Bhutan. They offer various hospitality training courses for the youth in the country. 

A hotel manager should be able to perform the above responsibilities swiftly for a successful business.

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