Build a Voice Calling API for a Better Business Communication

voice calling api

Blame the Coronavirus for the forgotten sense of connectedness between people today. The need for communication, especially voice, in a socially fragmented society and the business community is being felt more than ever.  The advancement in the internet and technology lead to having many tools for communication, but those were not available to us without significant challenges. Come to think of this — you have a mobile app that serves a unique business purpose and has several easy-to-use features. But, is that enough? No! It?s because a mobile app today without a live voice call solution is like a phone without a SIM.With the ever-increasing market competition and data security concerns, you need a custom-built mobile app with features that can facilitate smart communication partners, partners-suppliers, and enterprise-customers. It is here that Voice Call APIs for business communication is needed.

The Role of Voice Chat APIs in Business Communication  

An interface is better known as Application Programming Interface (API) allows for active communication and exchange of data not only between different devices but also between different programs and applications. Voice call APIs for business APPS helps businesses builds apps that can guarantee more than just text or speech services.    

To continue further on APIs, let?s talk about their usage.

Voice call APIs for existing Apps are being used not only by a voice call service provider but other service providers too such as Facebook, Twitter, Uber, or Google. For instance, a company like Foursquare via Google Map helps you to discover information about businesses and attractions located close to you.

So, how is it made possible?

Well, by using an API. As simple as it can get, voice call API providers can plug into the programs and internal functions of an app to render a personalized product or service. Similarly, integrating an in-app voice call into your existing platform helps your customers reach you easily for any kind of information, without making use of the traditional PSTN.

Let?s also have a look at the capabilities of voice call APIs and SDKs.

Voice Call SDKs for app developers along with APIs can let you access many important services such as text to speech, call tracking, call routing, detailing of call records, recording, etc.

Voice Call API Enables Easy Connectivity with Customers

When you build real-time voice chat/call API into your app, it becomes easy for you to take verification calls of customers who sign up for your app. As a service provider, you can reach out to the customers through trigger-based notifications and help them have a smooth purchasing experience — right from placing an order to the final delivery.

All in all, voice APIs allow for seamless communication between you and your customer through the use of — VoIP calling; SIP trunking; and an embedded PSTN into the site or app.

Why Choose a Voice Call API?

Here are some reasons why you should choose a Voice Call API.

1.  Real-time voice chat software for better communication

Businesses can make use of voice call API and SDK for android apps or any other to offer their customers high-quality and uninterrupted voice calling in real-time.  Whether it?s a doctor-patient consultation or legal consultation, an in-app voice chat software with features such as 360-degree surround sound or AI-powered noise cancellation can facilitate communication.

2.  Time-Saving

When you integrate voice call APIs and SDKs into your app, new functionalities can be easily added to help speed up your work processes and call flows. With the help of an API, you can set up a call centre to route all after-hours calls to a helpline number.  

3.  Inexpensive

When the cost of local and international calls is compared with any traditional phone call, the latter wins hands-down. A voice call API for android, web, or iOS apps not only reduces your overall cost of making a call but helps you get rid of any expensive equipment or additional connections.    

4.  Protection

With an in-app voice call API and SDKs, you can have a completely secure voice conversation where all your conversations remain encrypted and protected within a highly sophisticated centralized encryption system. If you have forgotten to log off after login, the session will be timed out as per the timeout settings. The voice chat solutions enable complete structuring of your app to make sure the users remain protected at all times.  

5.  White Label Solution  

As an entrepreneur, you might have plenty of things to take care of. In such a situation, it becomes hard to develop a voice chat solution from the scratch. You can save your time by tying up with a white label solutions provider to develop a fully customized voice chat solution.  

6.  Global Reach

An audio communication API can let you integrate audio calling and conferencing capabilities into your app to help you connect with people, not on just the local level but global too. By specifying hosts in any global conference, you can actually control the behaviour of any global conference group.

7.  Media Forking

Media forking or media streaming allows for simultaneous delivery of calls. When a call comes, an API can take the call and fork it. At the same time, a real-time voice call solution can allow for the call media to be duplicated, analysed, and returned with no second recipient occupying the same call stream. Thus, there?s no dropping of call connection or poor quality of call during a conversation.

8. App Development Tools

A software development company may utilize several developer tools such as Android SDK, JavaScript SDK, native iOS SDK, React Native SDK, and Server REST API to help support desktop and server apps, for easy and seamless integration.

9.  Use Case Implementation

At times, developers might make use of — Best voice call APIs for app developers ? to enable compatibility with their choice of framework. Such APIs when used in combination with other SDKs or apps result in the creation of an optimal solution. On the whole, integrating functionality into an existing app is never a problem for developers as long as it is based on a well-written Use case.   

9.  Privacy

With the help of a Voice Call API, enhanced security and privacy features can be built into your app to ensure the complete privacy of a customer. Certain users can be disallowed to send or receive messages.

10.   Out-of-Box Features   

Some SDKs may allow you to have more than just a messaging infrastructure. Besides the instant messaging feature, you can build an app that incorporates advanced features like file sharing, video calls, data storage, push notification, and so on. A custom app can be built keeping in mind a specific sector such as healthcare, banking, or finance.

In Conclusion

Voice APIs and SDKs bring efficiency and productivity to your organization by integrating several dispersed processes and call flow into a single app. No matter how big or small your enterprise is, developer tools like APIs allow you to have a powerful, cost-effective, and user-friendly voice communication app. Voice APIs can thus be called the life-blood of an app or organization.???

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