Voice over Internet Protocol (VoIP) has been the standard infrastructure for all business communications systems in the past couple of decades. Today, the VoIP phone enables calls to be made using an online connection as opposed to a telephone line.
A 2019 analysis by the Global Market Insights forecasted that the VoIP industry would hit on the mark of $20 billion in 2018 by 20-25. As a business owner, you ought to be aware of the way things are shifting around you, and there is no denying of the fact if you don’t pick up the pace, your competition might leave you behind by adopting new technologies and the VoIP advancements.
VoIP is growing at a rapid pace because it provides significant savings, quick installation, superior call quality, cloud services, and mobility are some of the benefits. VoIP phone systems have also been designed for companies and call centers who generally depend on the telecommunication and IT to make calls, offer 24/7 support and other functions to provide customer support.
The VoIP and associated software are being used as a popular and efficient channel of communication in all parts of business communication, for example, customer support, B2B (business to business), B2C (business to clients ), along with internal collaboration and communication.
Following, here is the list of the latest VoIP trends that will give you opportunities to make an impact in the industry.
- Unified Communications as a Service (UCaaS)
- Artificial Intelligence (AI) for VoIP
- Cloud Telephony
- Increasing Mobility
- Security and Compliance
- Video Chat Services
- VoIP and WebRTC
- Internet of Things (IoT) and VoIP
Have you been planning to install VoIP? Contact IDeACOM NC today. Ideacom® NC is one of the largest telecommunications company with over 60 years of experience and a leading business VoIP phone service provider.
We deliver VoIP solutions that meet the demands of the changing business landscape, ensuring more effective communication across your organization.
Daniel is focused on creating scholarly articles around using unified communication technologies for research and development. His expertise in unified communications and business phone systems originates from a lengthy career in telecom and IT, as well as having carried several leadership positions in MNC