Knowing how to contact Facebook support could be useful, there are 4 ways to contact Facebook support, 2 of these contact options are not really reliable.
Sometimes you may need help with your Facebook account, you may be trying to block an abusive Facebook user and not getting any solution with the troubleshooting information you have.
You can use one of the several contact methods provided by Facebook for its users, these methods include; phone, email, help centre, and the Facebook community forum.
How to Contact Facebook Support by Phone
To be honest, I personally wouldn’t bother contacting Facebook support by phone for customer support. No one ever answers, and your call keeps getting redirected.
If you dial any of the numbers for Facebook’s social media mega platform (650-543-4800 or 650-308-7300), you will get a pre-recording that’ll talk you through a few call options, each option will advise you to email a specific email address.
Some Facebook users, who have attempted to contact Facebook via phone, got a message stating: “Facebook does not offer phone support at this time”.
The option for Facebook customer service is 1, when you select this option, you will be advised to go to your Facebook page and click the word “help” which can be found at the bottom of your Facebook menu page. I will show you how to navigate to this help page later on in this article.
How to Contact Facebook support via Help Centre (Desktop)
Facebook is so confident that using the Facebook Help Centre should fix almost any issue you have with your Facebook account, but this is not always the case.
Anyway, to navigate to Facebook Help Centre, you will need to log into your Facebook account and then follow these steps:
- Click on Account in the top right of Facebook’s home page.
2. Next, in the drop-down menu, click on Help & support with the question mark icon, then click on Help Centre.
3. This will launch the Facebook Help Centre page in a new tab. You can use the search tab to find a solution to your query, or you could browse through the popular topics.
How to Contact Facebook support via Help Centre (Mobile app)
1. Open the Facebook app on your iPhone/Android and click on the hamburger menu icon at the top right corner of your Facebook app.
2. Next, scroll to the bottom, click on Help & support with the question mark icon, and in the drop-down menu click Help Centre.
3. You’ll get the Help Centre page opened up, browse through to find answers to your Facebook queries.
How to Contact Facebook support via Email
If you’d rather communicate with someone directly, especially when it’s something urgent like reporting a fake Facebook account, you could try contacting Facebook support via email. Don’t expect to get a quick response as they are usually very slow to respond to emails, plus there’s actually no guarantee that you’ll get a response. It may take up to 36 hours to get a response.
To increase your chances of getting a quick response from Facebook support, make sure your email is clear, straight to the point, and free from jargons.
There are a couple of email addresses you can use to contact Facebook support;
[email protected]: This is the generic email address for Facebook support. Make sure your request/enquiry is clear when you use this email, else it might be discarded and you won’t get a response.
[email protected]: If you have got any financial query such as refunds or repayment of Facebook credit, this email is the best to send your questions to.
[email protected]: If you want to make inquiries about how to recover your disabled or hacked Facebook account, or you are waiting for an update, this is the best email to send your request to. You can also use this email to inquire about resetting your password or getting a reset code.
[email protected]: If you want to report an abuse, email this email address, you may get a quick response because this email is monitored closely.
[email protected]: For anything related to advertising, use this email to send an inquiry to Facebook.
[email protected]: If you’re trying to get in touch with Facebook’s legal department, this is the best email address to send your inquiry to.
Business help: If you are a business, Facebook has a dedicated page to help you with a host of queries.
How to Contact Facebook Support Using The Facebook Forum
You can ask a question on the Facebook community Help Community, there are also tons of already asked questions you can browse through to get an answer to your query.
These are the ways you can get help with your Facebook account, I hope it helps to get the issue you have with your Facebook account sorted.