The hospitality business is really competitive. If you’re a hotel manager, a restaurant or a pub manager, a cruise liner or a travel agency owner, there are a range of essential skills you’ll need to perfect your way to the top.
A B.Sc in hotel and hospitality management is the right degree to build your career in the hospitality industry.
These qualities do not have enough to do with a particular practical activity or art instead, this list includes the “emotional intelligence” that would be essential for your advancement in any line of work. In hospitality, the job you do and the ways you express yourself are directly on show for the client. The quality of your organization or industry is based on your ability to make a pretty good impact on your clients.
Skills Managers have to develop over time
Developing a customer-oriented mind is a wonderful place to start, but focusing on your smile is just the start. The following list comprises the top ten most relevant skills that have been recognized as essential determinants of progress in the hotel business. Positivity not only gives consumers a positive impression.
Even if you study from the best hotel management college in Kolkata, you will need to develop certain people skills.
It takes immense emotional strength to power through rude contact or a sequence of tragic events; it takes much more focus to turn the negativity into positivity. A depressive mindset can foster anxiety and increase the development of stress hormones, which can easily become a vicious circle. Optimism, on the other hand, enables durability.
Have a strong communication sense
Communicating effectively and respectfully in your voice, writing and body language is necessary for effective customer service in hospitality. In a customer-oriented and team-oriented role, all you say and do must transmit an optimistic, meaningful message that improves the customer’s experience and encourages the team to work together effectively.
Able to listen is the most critical aspect of conversation. Therefore, when you speak to the visitors, you should have sincere warmth and curiosity in them. Ask questions, listen to what they’ve got to say, and respond accordingly. Doing so can create normal, organic interactions that give visitors the feeling that they really care for you.
Be Flexible with your working schedule
Hospitality management also has odd hours or better hours than standard office jobs. At work, they must be able to turn gears at a moment’s notice if unusual circumstances occur.
Keywords like: adaptable, agile and resourceful will let employers know that you are thrilled by the exciting possibilities that hospitality professions offer and responsive with how you react to their company’s needs. It is also really important to have crucial examples to prove the versatility. For example, you might add: “Devoted 15 years of hotel management services under three re-organizational changes.”
Networking Talent is a must have Skill
One of the primary skills required in the hospitality field is to be able to network efficiently.
Unlike most other business fields, networking in this area is not about job shopping, but rather a way to stimulate return business from clients. Building a stable clientele involved in returning to the hospitality, in the long term, would also improve one’s career. Of course, it is also crucial to be able to convince employees that clients are returning because of the relationship they have cultivated with them.
Training to use the language that managers want to learn, such as ‘client services’ and ‘guest connections’ at work interviews, will improve one’s chances of getting recruited.
If you want to join a hospitality management college in Kolkata then feel free to reach out to us. We shall arrange a free counseling session for you with an expert.
All the best for all your future endeavors!