Your IT department can help to make or break your business. You need an IT department that is strong, resourceful, and efficient. Without it, you will be at the mercy of your rivals in the industry. This means that it needs to be up to date at all times. Here are 5 key metrics to help evaluate your IT success.
1. You Need a High Level of Utility
The first thing that your IT department will need to demonstrate is a high level of efficiency and utility. You need to get a strong and dependable level of performance from your small business computers. This should extend to every other item that makes up the IT department of your business. Performance levels need to be kept very high.
The key here is to get good metrics on the use that you get out of your IT arsenal. It’s no secret that IT departments are infamous for any number of projects that fail. Part of the reason is the use of costly, inefficient tools. If any part of your IT falls into this category, the time to junk it is now.
2. You Need to Complete Goals on Time
The next major test to evaluate the level of your IT department will be whether or not it completes goals on time. This is a major portion of the formula for your success. Time, like money, is a commodity that is always in short supply. You need to know that you can rely on your IT department to meet all deadlines.
To do this, you may need to adjust your operating strategy on a very frequent basis. Your IT department needs to be flexible enough to go smoothly through each new transition. It should be able to reach all of the goals that you set. Most crucially of all, it needs to be able to fix errors promptly.
3. Pay Attention to Cost and Revenue Indicators
The IT department in your business should be a model of cost-effectiveness as well as efficiency. There are several metrics that you will need to pay close attention to. The cost of running your IT department should be an area of major concern. It should never cost more to run this department than the level of profit that it helps you to bring in.
You should also pay close attention to the revenue that your IT department helps you to earn. How much of your profit needs to be put immediately back into your business? It’s a very good idea to pay close attention to the revenue that you generate from digital sources. This will be the most reliable metric to measure.
4. Monitor Your Overall Rate of Growth
You should always be paying attention to your overall rate of growth. This means keeping a close eye on how ably your IT department can assist in, and keep up with, this growth. It’s also a good idea to keep tabs on your overall rate of profit. A healthy IT department will contribute heavily to your success.
5. Your Website Should Be Attracting New Business
Perhaps the last detail to keep in mind will be the performance of your official business website. This is an area where the efficiency of your IT department will play a large part. You need to be able to rely on this sector of your operation to help you build and maintain a site that brings in more clicks.
Without good IT, you will be hard-pressed to have a website that performs at a level that meets your expectations. The site that you build needs to be fully optimized for mobile devices as well as SEO content. Your IT department should be able to meet these and other needs.
Close IT Evaluation Will Pay Fast Dividends
Paying close attention to the success of your IT department will prove to be its reward. You will have a much more accurate take on how well this particular department is performing on behalf of your business. You will also know which areas to keep on board and which ones need to be outsourced for better results.