When you want to hire an Amazon virtual assistant, you need to know that not every VA is capable of delivering to your expectations. There are many customer interfacing executives that help you with outsourcing tasks. However, an Amazon VA has to perform many tasks and need to have a solid understanding of the marketplace?s regulation-driven ecosystem.
VAs need to have their services structured in a way that they deliver bottom-line results for you. It means you do not need to make payment for any repetitive hours spent on the same task over and over again. Work with an Amazon virtual assistant service provider who is professional and transparent about the services they offer.
What to Expect from Hiring a Professional Amazon Virtual Assistant?
When you hire an Amazon VA, you are looking at a person with many skills. Someone who can handle the different aspects of your Amazon store. A virtual assistant proficiently handles customer interactions and takes care of the backend options like timely responding to customers? queries, fulfilling orders, and managing inventory.
Efficient Amazon Chat Support
Your VA will most likely be your Amazon listing content creator. They would ensure that the content styling provides greater SEO optimization and exceptional user readability for every product you want to enlist on Amazon. Your expert virtual assistant will take a closer look at the product titles and page data including the keyword density. They will provide you with SEO expertise and help you identify different types of keywords. (primary/main, secondary, negative, and hidden).
Expert in Image Editing for the Amazon Store
A capable Amazon VA takes care of the product pages including images or character count breaches to comply with the Amazon guidelines. Amazon VAs assist you in managing day-to-day tasks and use their knowledge to your e-store’s advantage to provide retouching services and enhance the overall appeal.
Expert at Handling Amazon Store Data
Expert Amazon virtual assistants are really good at extracting data and creating reports from the store data. A professional virtual assistant handles Amazon store functions like a personal assistant. They are the go-to person to exchange notes with, overcome logistic delays, and resolve matters concerning FBA inventory addition or any escalation related to refunds or returns.?
Reasons for Hiring Amazon Virtual Assistants
There are many advantages of letting professionals manage your Amazon business. VAs have an enterprising nature to let you focus on the most critical operations to ensure an upward growth trajectory for your business. They help you explore new and more profitable product categories. Seasoned VAs also free your working hours to let you focus on what?s important and grow your business accordingly.
Reasons for considering employing an Amazon virtual assistant.
- An Amazon SEO VA optimizes your product page.
- They update inventory, enter data, and upload product details.
- They assist you with FBA (Amazon FBA virtual assistant), refunds, returns, and processing orders.
- An expert Amazon virtual assistant also provides unparalleled customer support.
Amazon VA for Customer Service Support
One way to provide efficient customer support is via messaging templates. This method saves your VA time when answering buyers’ questions, address complaints, reply to queries, or receive feedback. Smart Amazon virtual assistants ensure they answer all questions on delivery status, product features, and manage bulk orders placement.
Positive Review Management
When someone buys a product on Amazon, your VAs can thank them and text a few words of kindness. They can also add URL links to any other inventory options at the storefront to drive more internal traffic.
Taking Care of Negative Customer Comments
When managing negative comments your Amazon VAs pacify an angry product. VAs take care of your brand’s reputation online. They also respond to negative reviews in a positive manner to control the damage.
Providing Valuable Feedback
Customer feedback is critical to your brand’s overall image. Professional Amazon VAs know the importance of regularly communicating with customers. They work on removing negative reviews from the product pages.
Maintain Strong Follow Up Communication
Professional Amazon virtual assistant services maintain a proactive follow-up and facilitate better interaction with the customers. They communicate with buyers to understand their concerns and overcome the issues or complaints. They also drive more positive feedback and recommendations from the buyers.
Process Product Orders, Refunds & Returns
Amazon expert VAs manage various tasks including processing invoices, handling returns & refunds, drop-shipping, get shipping dates, maintain orders record, and handle unfulfillable orders.
Take Care of the FBA Orders
A professional FBA virtual assistant manages orders and ships out units using seller central. They also assist with fulfillment, remove inventory and move inventory from non-Amazon locations to FBA warehouses.
Refunds & Returns
Amazon VAs expertly handle escalations, refunds, and returns. They create case files to log returns and refunds, providing crucial oversight. Amazon store management experts take the necessary care required.
Product Listings, Data Entry, Product Uploads, and Inventory Updates
VAs are expert Amazon product listing optimizers. They ensure that each field is populated with accurate details including keywords, product identifiers, descriptions, features, bullets, and basic image editing skills.
Keeping the Inventory Updated on your Amazon Store
It is difficult to predict the exact demand of a product and the inventory to keep. An expert Amazon VA is someone you can rely upon to update inventory status and create reports for any new products. Trained Amazon experts deliver this task in a timely and efficient manner.
Handling Suppressed Amazon Listing
A product may need escalation due to license agreements, trademark conflicts, or brand owners. Thus, you need to take care of such issues on a timely basis. In such cases, you need to have trained Amazon VAs.
Entering Amazon Products and Uploading Products
Amazon listing experts are apt at handling bulk or single product uploads. They ensure close to zero time when uploading such products, a skill vital to refreshing your inventory. Expert VAs collaborate fast and use WhatsApp, Skype, or other ways of communications to ensure transparency.
Product Page Optimization ? VA for SEO
Product titles play a key role in getting your products ranked in Amazon product search. Hire an Amazon VA to take care of the product titles, maintain keywords hierarchy, ensure right character length and use proper nomenclature standards.
Besides checking titles, they take good care of the product descriptions. They also put a lot of focus on the keyword density, remove any unnecessary or repetitive information, add any information related to any schemes, offers, or discounts, and add any call-to-action phrases that are required.
Proofreading, Editing, and Finalizing Product Descriptions
Expert Amazon VAs optimize bullet points in each listing. They possess in-depth product knowledge, features, style, measurements, before and after use cases, and what they need to add into the bullet points. They ensure the use of the right primary and secondary keywords while taking care of the best keyword density percentage.
Ensure Accuracy of Backend Listing Keywords
An Amazon store VA always thinks about cross-checking the backend keywords and smartly chooses hidden or backend keywords. They aim to maximize the impact of keywords to drive organic traffic in big numbers.
PPC?s Paid Advertisement Support
An apt Amazon VA sets up sponsored ads, assists with keyword research, and evaluates analytics insights to maximize profitability. They also focus on minimizing ad spend. These PPC VAs segregate keywords based on negativity, long-tail, or competitiveness.
Fine Tuning Ad/PPC Campaigns
Fine-tuning an Amazon PPC ad campaign is an ongoing process. PPC virtual assistants are apt at using Seller Central tools. They focus on each campaign?s ROI maximization. They fine-tune ad campaigns to deliver better click-through rates and sales while minimizing cost per click.
Insights of the PPC Campaigns
Amazon PPC expert VAs understand PPC ad reporting and monitor each paid campaign to deliver value for money results. These Amazon experts provide transparent numbers in an easy-to-understand manner.
Seller Metrics and Looking After the Storefront
If you are having trouble understanding the Seller Metrics immediately get help from an expert Amazon VA. Amazon virtual experts improve the overall performance of the store, take care of the logistics and create metrics to positively impact sales.
Provide Critical Updates in a Timely Manner
Amazon virtual assistants manage your store and update the inventory regularly. They set up critical alerts for products with negative or poor customer satisfaction indexes. VAs make inventory adjustments and manage inventory during periods with fluctuating product demand. Lastly, they suggest improvements n the overall customer experience.
Develop New Business
Seasoned Amazon VAs keep identifying new sales opportunities. They are always doing what they call Amazon niche hunting or Amazon product hunting to discover an altogether new product or product category with greater sales potential.
Author Bio.
AmazinEcommerce.com is run by?professional Amazon FBA Wholesale & Private Label business experts. We create Amazon online business success stories through proactive management of our client’s portfolio for customers from across the world.?
